Shipping times can vary. It can take 12-20 days in the US and up to 60 days in other countries.
Please inform us at firstname.lastname@example.org within 1 day. Otherwise, we are not responsible and you are not eligable for a refund.
If the product breaks within 10 days of receiving it, we offer to send you another product. No refund is possible after purchase
Please send us a video or picture showing the problem and if we deem it acceptable, we will give you more information on where to ship it back so we can send you another one.